Durham Designated a "Citizen-Engaged Community"

The City of Durham has been designated one of 10 “Citizen-Engaged Communities” from across the U.S. by the The Public Technology Institute  for 2011-2013 for its use of technology to connect with residents. PTI’s Citizen-Engaged Communities Designation program recognizes excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management (CRM) systems, 311 systems, web portal technology, telephony systems, and mobile communications infrastructure.